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BANKING      0  ACCESS  -100.00%         0  DIAMONDBNK  -100.00%         0  FBNH  -100.00%         0  FCMB  -100.00%         0  FIDELITYBK  -100.00%         0  GUARANTY  -100.00%         0.5  SKYEBANK  0.00%         0.76  STERLNBANK  1.33%         7.87  UBA  4.93%         3.2  UBN  0.00%         0.55  UNITYBNK  -1.79%         0.53  WEMABANK  0.00%         19.5  ZENITHBANK  2.90%        INSURANCE      0  AFRIPRUD  -100.00%         0  AIICO  -100.00%         0  CONTINSURE  -100.00%         0  CORNERST  -100.00%         0  CUSTODYINS  -100.00%         0  EQUITYASUR  -100.00%         0  GNI  -100.00%         0  GUINEAINS  -100.00%         0  INTENEGINS  -100.00%         0  LASACO  -100.00%         0  LAWUNION  -100.00%         0  LINKASSURE  -100.00%         0  MBENEFIT  -100.00%         0.99  NEM  4.21%         0.5  NIGERINS  0.00%         0.5  REGALINS  0.00%         26.5  STACO  1.92%         0.5  UNIC  0.00%         0.5  UNITYKAP  0.00%         0.5  UNIVINSURE  0.00%         0.51  WAPIC  0.00%        CONGLOMERATES      0  AGLEVENT  -100.00%         0  JOHNHOLT  -100.00%         18.7  PZ  0.00%         3.77  SCOA  0.00%         1.2  TRANSCORP  0.00%         14.75  UACN  -1.60%         37.49  UNILEVER  0.00%        AIRLINE SERVICES      0  AIRSERVICE  -100.00%         2.8  NAHCO  1.82%        INDUSTRIAL AND DOMESTIC PRODUCTS      0  ALEX  -100.00%         0  FIRSTALUM  -100.00%         2.65  VITAFOAM  4.74%        BUILDING MATERIALS      0  ASHAKACEM  -100.00%         0  CCNN  -100.00%         0  DANGCEM  -100.00%         47.88  WAPCO  -0.25%        CHEMICAL AND PAINTS      0  BERGER  -100.00%         0  CAP  -100.00%        PACKAGING      0  BETAGLAS  -100.00%        FOODS BEVERAGES AND TOBACCO      0  CADBURY  -100.00%         0  DANGFLOUR  -100.00%         0  DANGSUGAR  -100.00%         0  FLOURMILL  -100.00%         0  HONYFLOUR  -100.00%         8.5  NASCON  0.00%         875.01  NESTLE  0.00%        COMMERCIAL SERVICES      0  CAVERTON  -100.00%         4.35  REDSTAREX  0.00%         0.81  TRANSEXPR  0.00%        BREWERIES      0  CHAMPION  -100.00%         0  GUINNESS  -100.00%         0  INTBREW  -100.00%         156.9  NB  4.95%        LEASING      0  CILEASING  -100.00%        PETROLEUM(MARKETING)      0  CONOIL  -100.00%         0  FO  -100.00%         0  MOBIL  -100.00%         8  OANDO  -5.33%         265  TOTAL  0.00%        ENGINEERING TECHNOLOGY      0  CUTIX  -100.00%        FOREIGN LISTING      0  ETI  -100.00%        HEALTHCARE      0  EVANSMED  -100.00%         0  FIDSON  -100.00%         0  GLAXOSMITH  -100.00%         0  MAYBAKER  -100.00%         0.66  NEIMETH  4.76%        AGRICULTURE      0  FTNCOCOA  -100.00%         0  LIVESTOCK  -100.00%         52.5  OKOMUOIL  0.00%         51.5  PRESCO  0.98%        MARITIME      0  JAPAULOIL  -100.00%        CONSTRUCTION      0  JBERGER  -100.00%         0  MULTIVERSE  -100.00%        OTHERS      0  LEARNAFRCA  -100.00%         0  MANSARD  -100.00%         0  MRS  -100.00%         350.01  SEPLAT  -0.56%        OTHER FINANCIAL INSTITUTIONS      1.34  NPFMCRFBK  4.69%        AUTOMOBILE AND TYRE      0.5  RTBRISCOE  0.00%        COMPUTER AND OFFICE EQUIP      1.24  TRIPPLEG  0.00%        REAL ESTATE      2.51  UAC-PROP  2.03%        MORTGAGE      3.02  UNHOMES  0.00%        PRINTING AND PUBLISHING      4.03  UPL  0.00%        
PRINTING AND PUBLISHING      4.03  UPL  0.00%        MORTGAGE      3.02  UNHOMES  0.00%        REAL ESTATE      2.51  UAC-PROP  2.03%        COMPUTER AND OFFICE EQUIP      1.24  TRIPPLEG  0.00%        AUTOMOBILE AND TYRE      0.5  RTBRISCOE  0.00%        OTHER FINANCIAL INSTITUTIONS      1.34  NPFMCRFBK  4.69%        OTHERS      0  LEARNAFRCA  -100.00%         0  MANSARD  -100.00%         0  MRS  -100.00%         350.01  SEPLAT  -0.56%        CONSTRUCTION      0  JBERGER  -100.00%         0  MULTIVERSE  -100.00%        MARITIME      0  JAPAULOIL  -100.00%        AGRICULTURE      0  FTNCOCOA  -100.00%         0  LIVESTOCK  -100.00%         52.5  OKOMUOIL  0.00%         51.5  PRESCO  0.98%        HEALTHCARE      0  EVANSMED  -100.00%         0  FIDSON  -100.00%         0  GLAXOSMITH  -100.00%         0  MAYBAKER  -100.00%         0.66  NEIMETH  4.76%        FOREIGN LISTING      0  ETI  -100.00%        ENGINEERING TECHNOLOGY      0  CUTIX  -100.00%        PETROLEUM(MARKETING)      0  CONOIL  -100.00%         0  FO  -100.00%         0  MOBIL  -100.00%         8  OANDO  -5.33%         265  TOTAL  0.00%        LEASING      0  CILEASING  -100.00%        BREWERIES      0  CHAMPION  -100.00%         0  GUINNESS  -100.00%         0  INTBREW  -100.00%         156.9  NB  4.95%        COMMERCIAL SERVICES      0  CAVERTON  -100.00%         4.35  REDSTAREX  0.00%         0.81  TRANSEXPR  0.00%        FOODS BEVERAGES AND TOBACCO      0  CADBURY  -100.00%         0  DANGFLOUR  -100.00%         0  DANGSUGAR  -100.00%         0  FLOURMILL  -100.00%         0  HONYFLOUR  -100.00%         8.5  NASCON  0.00%         875.01  NESTLE  0.00%        PACKAGING      0  BETAGLAS  -100.00%        CHEMICAL AND PAINTS      0  BERGER  -100.00%         0  CAP  -100.00%        BUILDING MATERIALS      0  ASHAKACEM  -100.00%         0  CCNN  -100.00%         0  DANGCEM  -100.00%         47.88  WAPCO  -0.25%        INDUSTRIAL AND DOMESTIC PRODUCTS      0  ALEX  -100.00%         0  FIRSTALUM  -100.00%         2.65  VITAFOAM  4.74%        AIRLINE SERVICES      0  AIRSERVICE  -100.00%         2.8  NAHCO  1.82%        CONGLOMERATES      0  AGLEVENT  -100.00%         0  JOHNHOLT  -100.00%         18.7  PZ  0.00%         3.77  SCOA  0.00%         1.2  TRANSCORP  0.00%         14.75  UACN  -1.60%         37.49  UNILEVER  0.00%        INSURANCE      0  AFRIPRUD  -100.00%         0  AIICO  -100.00%         0  CONTINSURE  -100.00%         0  CORNERST  -100.00%         0  CUSTODYINS  -100.00%         0  EQUITYASUR  -100.00%         0  GNI  -100.00%         0  GUINEAINS  -100.00%         0  INTENEGINS  -100.00%         0  LASACO  -100.00%         0  LAWUNION  -100.00%         0  LINKASSURE  -100.00%         0  MBENEFIT  -100.00%         0.99  NEM  4.21%         0.5  NIGERINS  0.00%         0.5  REGALINS  0.00%         26.5  STACO  1.92%         0.5  UNIC  0.00%         0.5  UNITYKAP  0.00%         0.5  UNIVINSURE  0.00%         0.51  WAPIC  0.00%        BANKING      0  ACCESS  -100.00%         0  DIAMONDBNK  -100.00%         0  FBNH  -100.00%         0  FCMB  -100.00%         0  FIDELITYBK  -100.00%         0  GUARANTY  -100.00%         0.5  SKYEBANK  0.00%         0.76  STERLNBANK  1.33%         7.87  UBA  4.93%         3.2  UBN  0.00%         0.55  UNITYBNK  -1.79%         0.53  WEMABANK  0.00%         19.5  ZENITHBANK  2.90%        
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Help

Frequently Asked Question Section


This section gives you the answers to some of the most frequently asked questions on our service and products. We've split these questions into categories to make it easier for you to find the information you're looking for. Simply select a category using either the links below or on the right, and you'll see the questions relating to that topic.


Remember that you can find more detailed information in our 'Site Help' section.


Resetting a password, Making payments online, Dealing and

Monitoring your account


Why did we introduce the online password reset process?

To give you the ability to reset your password at any time, without having to call our contact centre. All you have to do is enter a Memorable Word when prompted at your first login. Your Memorable Word does not replace your password and will only be used for self service options such as resetting your password online.


How does the password reset process work?

Select the ‘forgotten password’ link on the login screen. You’ll be asked to enter your email address - if the address entered doesn’t match the one we have on our records, you’ll need to call us to have your password reset, it’s therefore important to keep your email address up to date. Once you’ve entered your email address and we’ve checked that it matches our records, we’ll email you a link to our password reset process. Select the link and follow the on screen instructions, entering your memorable word when requested. This link will remain valid for 24 hours.


 Making payments online


These are the most commonly asked questions about making payments online. However, if you would like more detail on this, please see 'Managing Your Account' in Help.


Which debit cards can I use to make a payment online?

I've just placed a deal can I pay for it by debit card?

Can I pay using a credit card?

Can I pay money in at any time of the day or night?

Is there a minimum or maximum amount I can deposit online?

Can we have a joint account with Afrotrade Limited and can either of us use our debit cards to pay money into our account?

My card is registered at a different address to the address that Afrotrade Limited hold for me. Will I be able to use the online facility to pay money in?

Can I give instructions for money to be debited from my card on a future date?

When is my transaction complete?

How do I know if the money has been taken from my card and credited to my Afrotrade Limited account?

Can I use these funds immediately to place a purchase order?

Will I see my account balance updated immediately after the payment has been made?

Can I cancel my instruction to debit money whilst the authorisation is in progress or after it has been processed?

Can I instruct an online refund back to my card?

Can I use my spouse's/ friend's/ partner's/ relative's card to pay money into my Afrotrade Limited account?


What does 'referred' mean?

I know I have enough money in my Tradingaccount for this payment yet my Transaction has been declined. Why?

Can I instruct you to deduct funds in any currency other than Sterling?


Which debit cards can I use to make a payment online?

We accept payments from Solo, Switch, Visa Delta and Electron cards providing the card are in your own name and are registered at the same address that Afrotrade Limited holds for you.


I’ve just placed a deal; can I pay for it by debit card?

If you want to use cash paid in by debit card to settle a deal, please ensure you deposit cash before placing the deal.


Can I pay using a credit card?

Yes. Our Mechant Account provider will accept your debit card transaction but you will be charged for this, see our Rate and Charges site .


Can I pay money in at any time of the day or night?

Yes, the service is available 24 hours a day, 7 days a week. Once your payment has been authorised, your account balance will be updated immediately to include the value of your payment.


Is there a minimum or maximum amount I can deposit online?


We have a joint account with Afrotrade Limited. Can either of us use our debit cards to pay money into our account?

No, we do not offer Joint account and your card details must match your trading account details.


My card is registered at a different address to the address that Afrotrade Limited hold for me. Will I be able to use the online facility to pay money in?

We cannot accept online payments from cards where the address we have is different to that of the card issuer.


Can I give instructions for the money to be debited from my card on a future date?

We are unable to take instructions for payments to be deducted at a future date. All instructions will be processed immediately. However you can set up a regular payment instruction with us, which will take funds from your Trading account as per your instructions. Simply complete a direct debit form, and send it to us. The form can be obtained from the left hand menu of the website, under ‘Forms’.


Can I add cash to my trading account using this online facility?

Yes, you can subscribe up to the maximum amount allowed into the stocks & shares component of your account for the current year. For minimum amounts payable, see above.


Can I pay my half yearly administration fees separately from my Transaction using my debit card?

NO, Yearly administration fee must be paid fully before we can act on any trading instriction you offer.


When is my transaction complete?

Your transaction will be complete once the 'deposit cash – payment confirmation’ screen is displayed.


How do I know if the money has been taken from my card and credited to my Afrotrade Trading account?

Your instruction will be processed immediately while you are online and confirmation of payment authorisation or payment declined will normally be received within 20 seconds. Once payment has been authorised your Afrotrade Limited account balance will be immediately updated.


Can I use these funds immediately to place a purchase order?

Yes, so long as your Afrotrade Limited account balance ('Available to Invest') is in credit.


Will I see my account balance updated immediately after the payment has been made?

Yes, your 'Available to Invest' figure will be immediately updated to reflect the amount of money you have paid into your account.


Can I cancel my instruction to debit money whilst the authorisation is in progress or after it has been processed?

Once the instruction has been sent to your card issuer we are unable to terminate the request. If payment is authorised, your bank account will be debited with the value of your payment.


Can I instruct an online refund back to my card?

No, If you decide that you want a refund back to your bank account please contact our Client Service Team (0) 870 9748188 to do this.


Can I use my spouse's/friend’s/ partner’s/relative's card to pay money into my Afrotrade Limited account?

No. We are unable to accept third party payments and will therefore be unable to process the payment. However if you have a Solo, Switch, Visa Delta and Electron card in your own name you can use that card.


What does 'referred' mean?


Referrals through Afrotrade Limited will be generally as a result of your card issuer either doing a random security check on the card or your card issuer will have identified that the transaction being processed is out of character for your transaction history. If you\\\'re advised that your transaction has been referred, our Client Service Team will contact your card issuer for authorisation.


I know I have enough money in my bank account for this payment yet my card has been declined. Why?

Although you may have sufficient money in your bank account, a payment may be declined because your bank is awaiting clearance if a deposit has been made recently, or your payment may be in excess of an in-house limit set by your bank.


Who should I speak to if my card payment has been declined?

You need to contact your bank or card issuer in the first instance to find out why the payment was declined. If you are still experiencing difficulties after that stage please contact our Client Service Team on (0) 870 9748188 in order for your payment instruction to be processed manually.


My Switch card does not have an issue number. What do I do?

While most Switch cards have an issue number, some do not. In such circumstances please enter your card's start / valid from date instead and leave the ‘issue number’ area blank.


Can I instruct you to deduct funds in any currency other than Sterling?

This online payment facility is only available for debit cards issued on a UK bank account in Sterling.


 Dealing


 These are the most commonly asked questions about dealing. However, if you would like more detail on this, please see 'Dealing on Your Account' in Help.


What methods can I use to place a deal?

What dealing types do you offer?

What are the charges for placing the deal?

On which markets am I able to deal?

Which markets can I deal in for AFROTRADE ACCOUNTs?

Can I deal in European stocks?

What is my dealing limit?

What do I do if I want someone to deal on my behalf?

What time limit can I set for Limit and Stop orders online?

How do I find out the price of a share?

How do I find the symbol for an equity?

Am I guaranteed the quoted price when I place a deal?

What if I make a mistake when placing my deal?

What is a settlement period?

What happens if I do not settle my deal?

How much money can I use to place a deal?

How do I know when my shares have been sold and at what price?

Can I deal/access the website 24 hours a day?

Can I use future sales proceeds to cover purchases?

Can I deposit funds with Afrotrade Limited for future dealing?


Do Afrotrade Limited deal in residual stocks?


What methods can I use to place a deal?

You can place a deal either online or by telephone. We cannot accept deal instructions by e-mail for security reasons.


What dealing types do you offer?

During market hours you can place a ‘Quote & Deal’, ‘At Best’ ,‘Limit’ or \\\'Stop\\\' order. Outside market hours you will be able to place an ‘At Best’, ‘Limit’ or 'Stop' order.


What are the charges for placing the deal?

Dealing rates vary by account type and dealing method. See our Rates & Charges area under ‘What we Offer’ for specific details on our dealing charges.


On which markets am I able to deal?

You can deal in UK equities listed on the Nigeria Stock Exchange (NSE), most stocks listed on the Alternative Investment Market (AIM), selected Off-Exchange (PLUS) stocks, selected European securities through the International Retail Service (IRS) which deal and settle in sterling, selected unit trusts and Open Ended Investment Companies (OEICs). If we cannot deal in your selected stock online it may still be possible to deal using our telephone service.


Which markets can I deal in for AFROTRADE ACCOUNTs ?

AFROTRADE ACCOUNTs are Government regulated, so you can only deal on certain types of market. AFROTRADE ACCOUNT and ISA eligible stocks with Afrotrade Limited are the NSE and eligible qualifying funds. Check that the stock you want to buy in your AFROTRADE ACCOUNT is eligible before trying to place your deal on these accounts.


Can I deal in European stocks?

No, you can't trade in European stocks online in your existing accounts


What is my dealing limit?


Each account you hold has no deal limit, u will fund your account with the amount you want to trade with.


What do I do if I want someone to deal on my behalf?


For someone eNSE to have authority to deal on your account, just complete, sign and return a User Access application form. You can download this form from the website or call us to ask for a form to be posted to you. We are not able to accept this request by e-mail.


What time limit can I set for Limit and Stop orders online?

Online you can set a Limit or Stop order up to a maximum of 30 business days.


How do I find out the price of a share?

You can get real-time prices from 2 points of access after logging onto your account. These can be found in the left hand menu throughout the site, or when on the dealing pages, select ‘find stock’ on the ‘Stocks – Enter Order’ page.


How do I find the symbol for an equity?

The Symbol Lookup facility is available either by using the real-time prices tool found in the left hand menu throughout the site, or on the deal pages, select the ‘find stock’ link.


Am I guaranteed the quoted price when I place a deal?

When you place a ‘Quote & Deal’ order through Afrotrade Limited we will obtain the best price available to us for you - you will have 15 seconds to accept this price.


What if I make a mistake when placing my deal?

Don't panic. You will be asked to confirm your instruction before it is sent to us; and at this point you have the opportunity to cancel the deal. For At Best and Limit orders only, if you have already confirmed the order, and still want to cancel, there may be a short time period in which you can access the order on the ‘Order Status’ screen while it is still pending and cancel the order.


What is a settlement period?

Most equity deals are conducted for a rolling standard settlement period of three business days.


What happens if I do not settle my deal?

If you don’t pay for your share purchase then we reserve the right to sell your investment and suspend dealing on your account. You will be liable for all re-sale costs. Commission is applied to the re-sale at current telephone rates and the deal is placed at the prevailing market price. Late settlement charges may also be applied.


How much money can I use to place a deal?

Check the ‘Account View’ in ‘Portfolio & Accounts’, or ‘Overview’ in the ‘Home’ tab for the amount you can invest. Also if you are placing a deal, the amount you have available will be displayed to you at this time.


How do I know when my shares have been sold and at what price?

You will receive confirmation immediately for most of your deals once the deal has been placed whether it is by phone or online. You will receive either confirmation of the deal or an 'order number'. Where the deal is not placed immediately check 'Order Status' under ‘Deal’ tab which will show when the order has been dealt.

The ‘account history’ screen within the ‘Portfolio & Accounts’ area will also provide an order confirmation for your records. We will also send you a contract note the business day after your deal is placed.


Gas Powered Generators


Is there any additional risk from a gas powered small engine?

No, gas if handled correctly is as safe as petrol.

Do I have to start it on petrol and then switch it to gas ?

No, the engine will start on gas without the need for petrol.

How long will a small engine run on a cylinder of gas ?

Typically on a 19kg cylinder of gas the engine will run for approximately 24 hours. This is dependant on engine size and the size of gas cylinder used.

Where do I get cylinders of gas ?

Gas cylinders can be obtained from any number of gas outlets. For a list of all Calor outlets click here.

Will maintenance times for consumables like plugs and filters change?

No, the engines should still be serviced as per the manufacturers’ recommendations.

Can I use a gas powered generator inside?

All generators, either petrol or gas can only be used in a well ventilated areas.

How do I attach the cylinder?


Attaching the cylinder is very easy. There are instructions supplied in the conversion kit fitting instructions.

Will I get the same kind of performance from a gas powered generator?

Yes, performance is not affected, assuming that the engine is in good condition and has been serviced regularly.


For more information on how to use the site or more about services we offer,  you can contact us at help@afrotrade.co.uk





 

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