+44 (0) 208 819 2985
+234 (0) 703 702 2271
+44 (0) 7938 996 287
Follow Us On
Members
Non Members
BANKING      9.99  ACCESS  -0.60%         1.3  DIAMONDBNK  0.78%         6.01  FBNH  0.17%         1.25  FCMB  0.00%         1.29  FIDELITYBK  3.20%         38.99  GUARANTY  -0.15%        INSURANCE      3.24  AFRIPRUD  1.25%         0.59  AIICO  3.51%         1.42  CONTINSURE  -0.70%         3.5  CUSTODYINS  0.00%         3.6  EQUITYASUR  -5.26%         0.97  LAWUNION  0.00%         0.67  LINKASSURE  9.84%         1.6  MBENEFIT  0.00%        CONGLOMERATES      0.72  AGLEVENT  0.00%        AIRLINE SERVICES      5.26  AIRSERVICE  0.00%         2.91  NAHCO  4.68%        PACKAGING      1.18  AVONCROWN  0.00%         60.34  BETAGLAS  0.00%        CHEMICAL AND PAINTS      6.8  BERGER  0.00%         34.99  CAP  0.00%        FOODS BEVERAGES AND TOBACCO      11.51  CADBURY  4.92%         5.22  DANGFLOUR  0.00%         12.59  DANGSUGAR  5.18%         28  FLOURMILL  -3.45%         0.82  HONYFLOUR  0.00%         0.5  MULTITREX  0.00%         11.25  NASCON  7.97%        HOTEL AND TOURISM      3.31  CAPHOTEL  0.00%        SECOND-TIER SECURITIES      0.5  CAPOIL  0.00%        BUILDING MATERIALS      8.34  CCNN  0.12%         240  DANGCEM  7.26%        BREWERIES      2.78  CHAMPION  -2.46%         66.55  GUINNESS  2.31%         0.69  INTBREW  0.00%         167.01  NB  0.01%        ENGINEERING TECHNOLOGY      0.5  CHAMS  0.00%         2.31  CUTIX  0.00%        LEASING      0.8  CILEASING  6.67%        PETROLEUM(MARKETING)      36.4  CONOIL  0.00%         57  FO  -7.62%         253  MOBIL  0.00%        AUTOMOBILE AND TYRE      0.5  DUNLOP  0.00%        FOREIGN LISTING      16.51  ETI  0.06%        INFO. COMMUNICATION & TELECOMMUNICA      5  ETRANZACT  0.00%        HEALTHCARE      3.07  FIDSON  -4.66%         0.85  GLAXOSMITH  0.00%         3.22  MAYBAKER  4.89%         1.18  MORISON  -9.23%         0.79  NEIMETH  -1.25%        INDUSTRIAL AND DOMESTIC PRODUCTS      0.58  FIRSTALUM  -4.92%        MARITIME      0.5  JAPAULOIL  0.00%        CONSTRUCTION      34.2  JBERGER  -5.00%        AGRICULTURE      0.81  LIVESTOCK  3.85%        OTHERS      2.2  MANSARD  4.76%         35.44  MRS  0.00%        
OTHERS      2.2  MANSARD  4.76%         35.44  MRS  0.00%        AGRICULTURE      0.81  LIVESTOCK  3.85%        CONSTRUCTION      34.2  JBERGER  -5.00%        MARITIME      0.5  JAPAULOIL  0.00%        INDUSTRIAL AND DOMESTIC PRODUCTS      0.58  FIRSTALUM  -4.92%        HEALTHCARE      3.07  FIDSON  -4.66%         0.85  GLAXOSMITH  0.00%         3.22  MAYBAKER  4.89%         1.18  MORISON  -9.23%         0.79  NEIMETH  -1.25%        INFO. COMMUNICATION & TELECOMMUNICA      5  ETRANZACT  0.00%        FOREIGN LISTING      16.51  ETI  0.06%        AUTOMOBILE AND TYRE      0.5  DUNLOP  0.00%        PETROLEUM(MARKETING)      36.4  CONOIL  0.00%         57  FO  -7.62%         253  MOBIL  0.00%        LEASING      0.8  CILEASING  6.67%        ENGINEERING TECHNOLOGY      0.5  CHAMS  0.00%         2.31  CUTIX  0.00%        BREWERIES      2.78  CHAMPION  -2.46%         66.55  GUINNESS  2.31%         0.69  INTBREW  0.00%         167.01  NB  0.01%        BUILDING MATERIALS      8.34  CCNN  0.12%         240  DANGCEM  7.26%        SECOND-TIER SECURITIES      0.5  CAPOIL  0.00%        HOTEL AND TOURISM      3.31  CAPHOTEL  0.00%        FOODS BEVERAGES AND TOBACCO      11.51  CADBURY  4.92%         5.22  DANGFLOUR  0.00%         12.59  DANGSUGAR  5.18%         28  FLOURMILL  -3.45%         0.82  HONYFLOUR  0.00%         0.5  MULTITREX  0.00%         11.25  NASCON  7.97%        CHEMICAL AND PAINTS      6.8  BERGER  0.00%         34.99  CAP  0.00%        PACKAGING      1.18  AVONCROWN  0.00%         60.34  BETAGLAS  0.00%        AIRLINE SERVICES      5.26  AIRSERVICE  0.00%         2.91  NAHCO  4.68%        CONGLOMERATES      0.72  AGLEVENT  0.00%        INSURANCE      3.24  AFRIPRUD  1.25%         0.59  AIICO  3.51%         1.42  CONTINSURE  -0.70%         3.5  CUSTODYINS  0.00%         3.6  EQUITYASUR  -5.26%         0.97  LAWUNION  0.00%         0.67  LINKASSURE  9.84%         1.6  MBENEFIT  0.00%        BANKING      9.99  ACCESS  -0.60%         1.3  DIAMONDBNK  0.78%         6.01  FBNH  0.17%         1.25  FCMB  0.00%         1.29  FIDELITYBK  3.20%         38.99  GUARANTY  -0.15%        
  Home
  Open an Account
  Rates and Charges
  Products Types
  Purchase Gift
  Money Transfer
  Portfolio Management
  Today's Price
     
OPEN AN ACCOUNT ONLINE

OR CALL

+44 (0) 208 819 2985
+44 (0) 7938 996 287
+234 (0) 703 702 2271
   
Help

Frequently Asked Question Section


This section gives you the answers to some of the most frequently asked questions on our service and products. We've split these questions into categories to make it easier for you to find the information you're looking for. Simply select a category using either the links below or on the right, and you'll see the questions relating to that topic.


Remember that you can find more detailed information in our 'Site Help' section.


Resetting a password, Making payments online, Dealing and

Monitoring your account


Why did we introduce the online password reset process?

To give you the ability to reset your password at any time, without having to call our contact centre. All you have to do is enter a Memorable Word when prompted at your first login. Your Memorable Word does not replace your password and will only be used for self service options such as resetting your password online.


How does the password reset process work?

Select the ‘forgotten password’ link on the login screen. You’ll be asked to enter your email address - if the address entered doesn’t match the one we have on our records, you’ll need to call us to have your password reset, it’s therefore important to keep your email address up to date. Once you’ve entered your email address and we’ve checked that it matches our records, we’ll email you a link to our password reset process. Select the link and follow the on screen instructions, entering your memorable word when requested. This link will remain valid for 24 hours.


 Making payments online


These are the most commonly asked questions about making payments online. However, if you would like more detail on this, please see 'Managing Your Account' in Help.


Which debit cards can I use to make a payment online?

I've just placed a deal can I pay for it by debit card?

Can I pay using a credit card?

Can I pay money in at any time of the day or night?

Is there a minimum or maximum amount I can deposit online?

Can we have a joint account with Afrotrade Limited and can either of us use our debit cards to pay money into our account?

My card is registered at a different address to the address that Afrotrade Limited hold for me. Will I be able to use the online facility to pay money in?

Can I give instructions for money to be debited from my card on a future date?

When is my transaction complete?

How do I know if the money has been taken from my card and credited to my Afrotrade Limited account?

Can I use these funds immediately to place a purchase order?

Will I see my account balance updated immediately after the payment has been made?

Can I cancel my instruction to debit money whilst the authorisation is in progress or after it has been processed?

Can I instruct an online refund back to my card?

Can I use my spouse's/ friend's/ partner's/ relative's card to pay money into my Afrotrade Limited account?


What does 'referred' mean?

I know I have enough money in my Tradingaccount for this payment yet my Transaction has been declined. Why?

Can I instruct you to deduct funds in any currency other than Sterling?


Which debit cards can I use to make a payment online?

We accept payments from Solo, Switch, Visa Delta and Electron cards providing the card are in your own name and are registered at the same address that Afrotrade Limited holds for you.


I’ve just placed a deal; can I pay for it by debit card?

If you want to use cash paid in by debit card to settle a deal, please ensure you deposit cash before placing the deal.


Can I pay using a credit card?

Yes. Our Mechant Account provider will accept your debit card transaction but you will be charged for this, see our Rate and Charges site .


Can I pay money in at any time of the day or night?

Yes, the service is available 24 hours a day, 7 days a week. Once your payment has been authorised, your account balance will be updated immediately to include the value of your payment.


Is there a minimum or maximum amount I can deposit online?


We have a joint account with Afrotrade Limited. Can either of us use our debit cards to pay money into our account?

No, we do not offer Joint account and your card details must match your trading account details.


My card is registered at a different address to the address that Afrotrade Limited hold for me. Will I be able to use the online facility to pay money in?

We cannot accept online payments from cards where the address we have is different to that of the card issuer.


Can I give instructions for the money to be debited from my card on a future date?

We are unable to take instructions for payments to be deducted at a future date. All instructions will be processed immediately. However you can set up a regular payment instruction with us, which will take funds from your Trading account as per your instructions. Simply complete a direct debit form, and send it to us. The form can be obtained from the left hand menu of the website, under ‘Forms’.


Can I add cash to my trading account using this online facility?

Yes, you can subscribe up to the maximum amount allowed into the stocks & shares component of your account for the current year. For minimum amounts payable, see above.


Can I pay my half yearly administration fees separately from my Transaction using my debit card?

NO, Yearly administration fee must be paid fully before we can act on any trading instriction you offer.


When is my transaction complete?

Your transaction will be complete once the 'deposit cash – payment confirmation’ screen is displayed.


How do I know if the money has been taken from my card and credited to my Afrotrade Trading account?

Your instruction will be processed immediately while you are online and confirmation of payment authorisation or payment declined will normally be received within 20 seconds. Once payment has been authorised your Afrotrade Limited account balance will be immediately updated.


Can I use these funds immediately to place a purchase order?

Yes, so long as your Afrotrade Limited account balance ('Available to Invest') is in credit.


Will I see my account balance updated immediately after the payment has been made?

Yes, your 'Available to Invest' figure will be immediately updated to reflect the amount of money you have paid into your account.


Can I cancel my instruction to debit money whilst the authorisation is in progress or after it has been processed?

Once the instruction has been sent to your card issuer we are unable to terminate the request. If payment is authorised, your bank account will be debited with the value of your payment.


Can I instruct an online refund back to my card?

No, If you decide that you want a refund back to your bank account please contact our Client Service Team (0) 870 9748188 to do this.


Can I use my spouse's/friend’s/ partner’s/relative's card to pay money into my Afrotrade Limited account?

No. We are unable to accept third party payments and will therefore be unable to process the payment. However if you have a Solo, Switch, Visa Delta and Electron card in your own name you can use that card.


What does 'referred' mean?


Referrals through Afrotrade Limited will be generally as a result of your card issuer either doing a random security check on the card or your card issuer will have identified that the transaction being processed is out of character for your transaction history. If you\\\'re advised that your transaction has been referred, our Client Service Team will contact your card issuer for authorisation.


I know I have enough money in my bank account for this payment yet my card has been declined. Why?

Although you may have sufficient money in your bank account, a payment may be declined because your bank is awaiting clearance if a deposit has been made recently, or your payment may be in excess of an in-house limit set by your bank.


Who should I speak to if my card payment has been declined?

You need to contact your bank or card issuer in the first instance to find out why the payment was declined. If you are still experiencing difficulties after that stage please contact our Client Service Team on (0) 870 9748188 in order for your payment instruction to be processed manually.


My Switch card does not have an issue number. What do I do?

While most Switch cards have an issue number, some do not. In such circumstances please enter your card's start / valid from date instead and leave the ‘issue number’ area blank.


Can I instruct you to deduct funds in any currency other than Sterling?

This online payment facility is only available for debit cards issued on a UK bank account in Sterling.



For more information on how to use the site or more about services we offer,  you can contact us at help@afrotrade.co.uk





 

Copyright © 2007 AfroTrade. All Rights Reserved.