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Security

 


Security notice

Please remember that Internet communications are not secure unless the data being sent is encrypted.

We cannot accept any responsibility for the unauthorised access by a third party and/or the corruption of data being sent by individuals to offices of Afrotrade Ltd.

You can find out how we protect your details online - and how you can protect yourself - in our More about security below.

We take security seriously

We're continually striving to make online trading safer. Our security guides give you information and advice on staying secure, as well as details on how to contact us if you suspect there has been fraud on your account.

You might like to begin by reading our top 10 tips on how to protect yourself from fraud

Contact us about fraud

If you're unlucky enough to fall victim to fraud on your Afrotrade account, let us know straight away and we'll do everything we can to help. Find all the contact details you need right here.



Contact details within Afrotrade

The number you should call varies according to the type of fraud involved.



Online fraud

Call 0208 8192985 (+44 208 8192985) - lines are open 9am-5pm every day of the week.

If you've received a suspicious email that claims to be from us, forward it to internetsecurity@Afrotradegroup.com. Once you've done this, delete the email. There's no need to call us unless you believe you've disclosed your personal details or suffered a fraud.



Telephony fraud

Call 0208 8192985 - lines are open 9am to 5pm every day.



Identity theft

Call 0208 8192985 - lines are open 9am to 5pm every day.


Protective Registration

Most Countries fraud prevention service offer Protective Registration to people who've fallen victim to, or are at risk of, identity theft. It flags your personal file so that when member companies like our receive an application in your name, they'll conduct extra checks to ensure that the application is genuine.

Important information

1. Lines are open Monday to Friday 9am-5pm. To maintain a quality service, we may monitor or record phone calls. Read our call charges and information .

2. All of the external sites you can reach through the Afrotrade web site are here to help you. However, we must tell you that we accept no responsibility or liability for the content, accuracy or availability of any external site you may encounter.



Protect yourself from fraud

Want to know how you can protect yourself from fraud? Here are our top 10 tips.

Our top 10 tips

Keep your passwords, ExtraPaswd, documents and personal information secure

• This will help protect you from identity theft, online fraud, and more.

Be suspicious of any unsolicited communications that ask for your personal details

• Although these phone calls, letters, emails or texts can look or sound legitimate, chances are they're fraudulent. Don't respond to these kinds of communications until you've contacted the company concerned to check that they're genuine

Install firewalls, anti-virus software and anti-spyware programmes and keep them up to date

• You should install these programs on your computers and your mobile, which can also be vulnerable to viruses and spyware. If you're an Online Trading customer.

Never download software, open attachments or follow links that you're sent by email unless you're sure they're safe

• If in doubt, delete the email immediately. These tricks are commonly used by fraudsters to install trojans or spyware

Check your bank statements carefully

• Contact us straightaway if you spot any transactions you don't recognise

Let us know if you're going abroad

• This helps avoid problems with using your accounts overseas, as well as helping to protect you from fraud while you're away. If you're registered for Online Trading, you can tell us when and where you plan to go by sending us an email prior to traveling, this saves us from locking your account due to different IP

Learn about lotto and advance fee fraud

• These scams are variations of the same type of fraud, in which the victim is asked to make a payment in return for receiving a substantial amount of money. Advance fee fraud is also known as West African or 419 fraud.

• In both types of scam, the fraudster will claim the money is available but a payment is needed to help cover transfer or administrative costs. Lotto fraud payments tend to be low to start with and increase as the victim becomes more engaged with the scam. In contrast, the payment requested in advance fee fraud is usually quite high – often £15,000 or more. To protect yourself:

- Treat any such requests for money with suspicion

- Be aware that these requests can be made not only by phone, but by email, letter, or even in person, and can look and sound legitimate

- Don’t respond to any unsolicited communications promising prize money in return for payment

- Report any possible lotto and advance fee frauds to the Office of Fair Trading on 0845 722 4499

Check your personal credit file regularly, particularly if you've recently moved house

• This will help you spot any fraudulent activity that may have been conducted in your name.

Keep your computer and mobile software up to date

• This will ensure that your operating systems, applications, virus checkers, firewalls and so on are all performing as well as possible.

What should I do if I've lost my account details in public

Contact us immediately if you think you are or may be a victim of fraud on your Afrotrade account. The number you should call varies according to the type of fraud involved.

Important information

All of the external sites you can reach through the Afrotrade web site are here to help you. However, we must tell you that we accept no responsibility or liability for the content, accuracy or availability of any external site you may encounter.

 

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