Anyone who needs to send or receive money quickly from people who are supporting friends or relatives living in a foreign country, travelers, or business people who need to make fast international remittances.
Make sure you know the money is ready before you try to pick it up. You can do this by contacting the sender, or you can check the status of your money transfer online.
STEP 1: The Money Transfer MoneyRoute Number
To pick up a money transfer, you need to make sure you have accceptable documentary evidence of identity and know where to find a Afrotradegroup Partner Bank Branch location.
The sender may also give you the Money Transfer MoneyRoute Number (MTMN), which you can give to the Bank Staff when picking up the funds.
STEP 2: Visit our Partner Branch location
Proceed to your nearby Afrotradegroup Bank Branch location to pick up your money.
STEP 3: Identify Yourself and Complete Form
At the Afrotradegroup Bank Branch location, you will be asked to present acceptable documentary evidence of identity and complete a "To Receive Money" form. If you have the MTMN number from the sender, give it to the bank Staff as well.
STEP 4: Receive the Money and Receipt
Once your identification has been checked, the money is yours. It's that easy. Additional restrictions may apply.
Restrictions and Special Notes
Receiving in Nigeria:
Receivers must present acceptable document(s) showing evidence of identity.
Test Question is not required for payout into Bank Account.
Receiver must present correct Money Transfer moneyRoute Number (MTMN).
Money transfers are restricted to people 17 years and older.
Acceptable documentation showing evidence of identity.
The Afrotradegroup Identification Process Most returning Afrotradegroup online customers have been verified by our system and will not need to take any action.
But if you have not had your identity automatically verified by our system, you will receive an email asking you to provide proof of your identity before you can send money online with us again.
You may choose to provide copies of your identity documents by mail or email as shown below:
STEP 1: Copy or scan your photo ID
Picture, signature, date of birth and expiry date must be visible.
STEP 2: Copy or Scan Your Proof of Address Document
Name and address must be visible.
STEP 3: Return Documents to Afrotradegroup
Copies by mail
Return copies of ID and invoice by mailing to: Afrotradegroup, South ockendon, Po Box 233 RM15 6XH
Scan by Email
Attach scans as PDFs or JPGs to an email addressed to firstname.lastname@example.org
STEP 4: Check the Status of Your ID
Log in to our site and check the status of your ID in My Profile before sending money online again.
If you are not yet verified and need to send money fast, you can visit a nearby Agent location.
1. Why does my identity need to be verified by Afrotradegroup?
Due to a change in the European legislation and applicable European banking regulations, Afrotradegroup customers must now have their identity verified in order to send online transactions. This is effective as of November 1, 2009.
This requirement applies both to existing and new Afrotradegroup customers using our online service on a repeat basis.
2. What do I need to do in order to have my identity verified?
Insure the information in your profile is complete and accurate.
o Will use the information in your profile on afrotradegroup.com to verify your identity.
o May share your personal information with third party service provider(s), exclusive of credit advice. Refer to Terms and Conditions for more information.
o Will send an email confirmation once the identification process is complete.
Some customers might have to undergo an alternative identification process. Those customers will be contacted via email with further instructions.
3. How long will it take to have my identity verified?
Please allow 3-5 business days for internal administration before attempting to do your third transaction online.
Login to check your status on your profile.
If you need to send money before your identification is processed, you can do so from one of our many Agent locations.
Consumer Fraud Awareness
Sending money to someone you don't know? You could be at risk for consumer fraud.
The Afrotradegroup Money Transfer service is a great way to send money to people you know and trust.
If you need to send money to someone you don’t know well, you may be putting yourself at risk for fraud.
Because we care about consumers, Afrotrade urges you to protect yourself from fraud by considering the following:
Never send money to a stranger using a money transfer service.
Beware of deals or opportunities that seem too good to be true.
Don’t use money transfer services to pay for things like online auction purchases.
Never send money to pay for taxes or fees on foreign lottery winnings.
If you think you have been a victim of fraud, please contact your local Afrotradegroup Agent.